Apply Below for a Direct HR Interview - First in India!

Job Title: Project Manager – Client Coordination

Company: Shop Concept And Solutions Pvt. Ltd.

Salary: Up to 6 LPA

Industry: Retail Fixtures & Furniture Manufacturing

Location: Gurugram, Haryana

Experience: 4–7 Years

Functional Area: Project Management / Client Coordination / Project Execution

Qualification: Graduate in any discipline; relevant technical qualification preferred

Job Overview

We are looking for an experienced and highly responsible Project Manager – Client Coordination to manage retail fixture and furniture projects from order confirmation to final installation and client handover.

The candidate will act as the single point of contact between clients and internal departments, ensuring that projects are completed on time and according to approved designs, specifications, quality standards and commercial commitments.

This is a high-responsibility execution role requiring independent follow-up, proactive problem-solving, cross-functional coordination and end-to-end project ownership.

Key Responsibilities

1. Client Management

• Act as the primary point of contact for assigned clients.
• Understand client requirements, expectations, specifications and deadlines.
• Maintain regular communication through calls, WhatsApp and email.
• Share project status, timelines, approvals and important updates.
• Handle client queries and coordinate timely issue resolution.
• Maintain strong and professional client relationships.

2. Project Planning & Coordination

• Take complete ownership of projects from order confirmation to completion.
• Prepare and maintain project schedules, milestones and deadlines.
• Coordinate with Design, Purchase, Production, Electrical, Finishing, Packaging, Dispatch and Installation teams.
• Ensure every department completes its responsibilities within the required timelines.
• Identify delays and bottlenecks before they affect project delivery.
• Escalate critical issues to management along with possible solutions.

3. Design Coordination

• Coordinate with the Design team for drawings, 3D designs, production drawings and revisions.
• Obtain necessary client approvals before production.
• Ensure production proceeds only against approved drawings and specifications.
• Maintain records of drawing revisions and client approvals.

4. Production Coordination

• Coordinate with the Production Manager and factory teams.
• Track production progress on a daily basis.
• Ensure materials, drawings and production requirements are available on time.
• Follow up on pending work and maintain project deadlines.
• Conduct regular project status reviews with concerned departments.

5. Purchase & Material Coordination

• Coordinate with Purchase regarding material requirements and availability.
• Track critical materials required for each project.
• Prevent material shortages from disrupting production.
• Follow up on pending purchases and vendor deliveries.

6. Quality Control & Dispatch

• Coordinate quality checks before dispatch.
• Ensure project deliverables meet approved drawings and specifications.
• Coordinate packaging, loading and dispatch.
• Prepare dispatch and installation requirements.

7. Installation & Site Coordination

• Coordinate with the Installation team and client/site representatives.
• Ensure materials reach the site as planned.
• Monitor installation progress and resolve site-related coordination issues.
• Ensure final project completion and client handover.

8. Project Documentation & Reporting

• Maintain records of client requirements, approved drawings and BOQ/specifications.
• Track project timelines, design revisions and client approvals.
• Maintain purchase, material availability and production status records.
• Track dispatch and installation progress.
• Maintain records of pending issues and final handover.
• Update project tracking sheets and provide clear status reports to management.

9. Daily Project Management

• Review all active projects every morning.
• Identify daily priorities and pending activities.
• Follow up with concerned departments.
• Update project status and tracking sheets.
• Communicate important updates to clients.
• Identify potential delays in advance and take corrective action.
• Ensure client commitments are followed internally.
• Provide management with a clear daily project status.

Candidate Profile

• Highly organized, responsible and detail-oriented.
• Excellent follow-up and coordination skills.
• Strong client communication and relationship management abilities.
• Good problem-solving and decision-making skills.
• Comfortable handling multiple projects simultaneously.
• Able to work independently and take ownership of project outcomes.
• Proactive in resolving issues without waiting for instructions.
• Strong in Excel/Google Sheets and project tracking.
• Comfortable communicating through WhatsApp, email and phone.
• Able to coordinate effectively with factory and site teams.
• Focused on deadlines, quality and customer satisfaction.

Educational Qualifications

• Graduate in any discipline.
• A Diploma/Degree in Interior Design, Architecture, Civil Engineering, Furniture/Production Management or a related field will be an advantage.

Experience Requirements

4–7 years of relevant experience, preferably in:

• Retail interior projects
• Retail fixtures and furniture
• Modular furniture
• Interior execution
• Furniture manufacturing
• Shop fitting
• Exhibition/stall fabrication
• Project coordination

Candidates with experience in retail showroom fixtures and furniture manufacturing will be strongly preferred.

Software Skills

• MS Excel / Google Sheets
• MS Office
• WhatsApp Business
• Email communication
• Basic project management software / CRM
• AutoCAD or the ability to read production drawings will be an advantage.

Key Performance Indicators (KPIs)

• On-time project completion
• Client satisfaction
• Reduction in delayed projects
• Reduction in project-related complaints
• Accuracy of project information and status reporting
• Effective internal department coordination
• Timely client approvals
• Reduction in rework
• Installation completion within committed timelines
• Timely collection/payment follow-up coordination

Important Role Expectation

This position is not limited to communication or follow-up. The selected candidate must take ownership of projects, drive completion through internal teams, proactively resolve operational issues and keep clients informed throughout the project lifecycle.