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Job Title: CRM & Online Sales Executive

Company: VAAYU

Location: Kolkata (On-site)

Salary Budget: Maximum ₹40,000 per month

Experience: 1–4 Years

About the Role

VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions.

This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.

Key Responsibilities

• Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally.
• Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates.
• Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction.
• COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO.
• Payment Tracking: Track and update all payments received via website and WhatsApp.
• Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently.
• RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system.
• Reporting: Share weekly reports on sales, conversions, returns, and customer interactions.

Requirements

• 1–4 years’ experience in CRM, online sales, or customer handling.
• Strong communication skills in English & Hindi; Bengali is a plus.
• Experience with WhatsApp/Instagram customer handling.
• Organized, responsive, and sales-oriented mindset.

What We’re Looking For

• Someone who is fast, reliable, and customer-first.
• Comfortable handling multiple chats and follow-ups daily.
• A problem-solver who can coordinate across teams, including sales, warehouse, and logistics.
• Interest in fashion / luxury / D2C brands / Shopify is a plus.