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Apply Below for a Direct HR Interview - First in India!

Service Delivery Manager

Join the Genetic Callnet Consultancy Pvt. Ltd. team as a Full Time Service Delivery Manager on Erekrut, specializing in Service Delivery Manager in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Sales & Marketing and educational qualifications ranging from 11-15 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

25-50 Lakhs

11-15 Years

Karnataka-Bangalore

Vacancies - 1

Vacancies - 1 AzureChange ManagementCloud ComputingContinuous ImprovementCustomer Relationship ManagementCustomer Service ManagementEnterprise Infrastructure ManagementEscalation ManagementIncident ManagementInfrastructure ManagementIT Infrastructure ManagementIT Service Management (ITSM)ITILKPI ManagementPerformance ManagementPowershell ScriptingService Delivery ManagementService Delivery OptimizationService OperationsSLA ManagementStakeholder ManagementTeam ManagementTechnical Team LeadershipVendor ManagementVMwareWindows Server Admin L2+ 23 More

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Job Description

Job Title: Service Delivery Manager – Wintel / Infrastructure

Location: Bangalore

Experience: 12+ Years

CTC: Up to ₹30 LPA

Notice Period: Immediate to 30 Days

Work Mode: Hybrid

Role Overview

We are looking for an experienced Service Delivery Manager with a strong Wintel/Infrastructure background to lead infrastructure support teams, manage enterprise customers, and drive SLA/KPI performance. The ideal candidate should have strong experience in Windows infrastructure, team leadership, customer management, service delivery, and ITIL-based operations.

Key Responsibilities

Lead Wintel/Windows Infrastructure service delivery and operations.
Manage and mentor infrastructure support teams across L1/L2/L3.
Own SLA, KPI, CSAT, and overall operational performance.
Drive Incident, Problem, Change, and Escalation Management as per ITIL.
Manage customer relationships, escalations, and service reviews.
Conduct and lead QBRs and monthly/weekly service reviews with customers.
Prepare and present MIS, KPI, SLA, and performance reports to customers and management.
Coordinate with internal teams, vendors, and stakeholders to ensure smooth service delivery.
Drive continuous improvement, automation, and operational efficiency.
Ensure compliance, governance, and process adherence.

Mandatory Requirements

12+ years of experience in IT Infrastructure/Wintel.
Strong hands-on experience with Windows Server, VMware, and enterprise infrastructure.
Prior experience in Team Leadership / Service Delivery Management.
Experience managing large infrastructure teams.
Strong experience in SLA/KPI ownership and customer-facing roles.
Experience handling customer escalations and conducting service reviews/QBRs.
Strong communication and stakeholder management skills.
ITIL/Service Management experience preferred.
Immediate to 30 days joiners preferred.

Good to Have

Azure / Cloud
PowerShell
Nutanix
ITSM
Automation
Vendor Management
Global/US/European Client Exposure

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info@erekrut.com
+91-11-45000144

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