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Job Title: Technical Support Executive

Location: Valsad

Experience: 1–3 Years

Salary (CTC): ₹15,000 – ₹30,000 per month

Languages Required: Fluency in Hindi & English (Mandatory)

Gender Preference: Male

Role Overview

We are looking for a proactive and customer-focused Technical Support Executive to provide technical assistance and application support to clients. The ideal candidate will be responsible for troubleshooting software and system-related issues, ensuring timely resolution of customer queries, coordinating with internal technical teams, and maintaining high service standards while adhering to SLAs.

Key Responsibilities

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with Development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and maintain timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Qualifications / Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 0–3 years of experience in a Technical Support or Application Support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in shifts and handle international clients (if applicable).
• Fluency in Hindi and English is mandatory.

Preferred Skills

• Experience with GPS Tracking, IoT Platforms, or Fleet Management Systems.
• Knowledge of SQL commands and REST APIs.
• Exposure to cloud platforms such as AWS.
• Experience working in a SaaS or B2B environment.

Key Competencies

• Customer-centric mindset.
• Attention to detail.
• Time management and prioritization.
• Team collaboration.
• Ability to work under pressure.

Preferred Candidate Profile

• Male candidate preferred due to shift requirements and operational needs.
• Prior experience in International Technical Support is an added advantage.