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Apply Below for a Direct HR Interview - First in India!

Key Account Manager – Client Delivery, Scope Governance & Digital Strategy

Join the Mojo Buzz Pvt Ltd team as a Full Time Key Account Manager on Erekrut, specializing in Key Account Manager in the Digital Marketing industry. We are seeking talented individuals with a passion for Digital and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

3-6 Lakhs

1-3 Years

Telangana-Hyderabad

Digital Media Marketing

Vacancies - 1

Vacancies - 1 Account ManagementAgency Account ManagementClient Relationship ManagementClient RetentionDigital MarketingGoogle AdsMeta Ads ManagerMIS Reporting & AnalysisPerformance MarketingProject ManagementSEO CoordinationSocial Media MarketingStakeholder ManagementTeam Coordination+ 11 More

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Job Description

Job Title: Key Account Manager - Client Delivery, Scope Governance & Digital Strategy

Company: Digital Mojo

Location: Banjara Hills, Hyderabad (Work From Office)

Reporting To: Pod Manager

Salary: 4.5 – 7 LPA

About Digital Mojo

Digital Mojo is a results-driven digital marketing agency based in Hyderabad. Since 2016, we have helped brands scale through performance marketing, lead generation, SEO, branding, storytelling, and data-driven digital campaigns.

We are looking for a proactive and client-focused Account Manager who can own client relationships, manage project delivery, ensure scope adherence, and drive account success across digital marketing services.

Job Summary

The Account Manager will serve as the primary point of contact (SPOC) for assigned client accounts and act as the bridge between clients and internal teams. The role requires strong client communication, delivery management, reporting oversight, and a working understanding of social media marketing, SEO, and performance marketing.

This is an ownership-driven role requiring proactive problem-solving, stakeholder management, and the ability to manage multiple accounts simultaneously.

Key Responsibilities

1. Client Relationship Management

Act as the primary point of contact for assigned client accounts.
Manage communication via email, WhatsApp, meetings, and calls.
Conduct weekly review meetings and monthly performance discussions.
Understand client requirements and translate them into actionable internal briefs.
Build strong client relationships through proactive communication and timely updates.
Manage client expectations regarding deliverables, timelines, and campaign performance.

2. Project Delivery & Scope Management

Monitor and track deliverables across Social Media, SEO, and Performance Marketing projects.
Ensure all deliverables are completed on time and within scope.
Identify potential scope creep and escalate appropriately with recommendations.
Coordinate with internal teams to ensure smooth project execution.
Maintain project trackers and delivery schedules.

3. Social Media Account Oversight

Review content calendars for quality, accuracy, and brand alignment.
Coordinate with creative teams on content production, campaigns, and shoots.
Monitor content publishing schedules and campaign execution.
Analyze social media performance reports and share actionable insights with clients.

4. SEO Coordination

Track SEO deliverables including keyword rankings, backlinks, content deliverables, and audits.
Communicate SEO progress and recommendations to clients in a simple and understandable manner.
Coordinate with SEO teams to ensure project goals are achieved.
Ensure all necessary client access and assets are available for execution.

5. Performance Marketing Coordination

Monitor campaign performance across Google Ads and Meta Ads.
Review key metrics such as CPL, CTR, ROAS, lead quality, and budget utilization.
Ensure reports are accurate before client submission.
Coordinate campaign requirements with performance marketing teams.

6. Reporting & Analytics

Review and interpret marketing dashboards and reports.
Prepare and validate monthly performance reports.
Track account health and identify churn risks.
Maintain records of approvals, revisions, client feedback, and escalations.

7. Client Retention & Growth

Identify opportunities for upselling and cross-selling services.
Support account growth initiatives by identifying new client requirements.
Contribute to client retention through exceptional service delivery and relationship management.

Key Performance Indicators (KPIs)

Client Satisfaction Score (CSAT)
On-Time Delivery Rate
Scope Adherence Rate
Client Retention Rate
Report Accuracy & Timeliness
Communication Response Time
Escalation Resolution Time
Upsell Opportunities Identified

Required Qualifications

Bachelor's Degree in Marketing, Communications, Business, or a related field.
2–4 years of experience in a client-facing role within a digital marketing agency.
Experience managing multiple client accounts simultaneously.
Strong understanding of social media marketing.
Basic understanding of SEO and Performance Marketing.

Required Skills