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Apply Below for a Direct HR Interview - First in India!

Customer Support Advisor – US Process (ACA)

Join the NIFTEL COMMUNICATIONS PRIVATE LIMITED team as a Full Time Customer Support Advisor on Erekrut, specializing in Customer Support Advisor in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

3-6 Lakhs

1-3 Years

Maharashtra-Thane

Business Process Outsourcing

Vacancies - 1

Vacancies - 1 ACA ProcessCall HandlingClient Engagement+ 15 More

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Job Description

Job Title: Customer Support Advisor – US Process (ACA)

Location: Mumbai / Thane (Onsite)

Shift Timing: US Shift – 7:00 PM to 5:00 AM

Working Days: Monday to Friday (Fixed Saturday & Sunday Off)

Salary: Up to ₹30,000 In-Hand + Attractive Incentives + Overtime Benefits

About the Role

We are looking for energetic, confident, and career-focused professionals to join our growing team as Customer Support Advisors for the US ACA (Affordable Care Act) Process.

In this role, you will interact with US-based customers, assist them in understanding ACA healthcare plans, and guide them through the enrollment process. This opportunity is ideal for candidates who possess excellent English communication skills and are comfortable working in a fast-paced international process environment.

Key Responsibilities

Handle outbound calls with US-based customers professionally.
Understand customer requirements and assess eligibility for ACA health insurance plans.
Explain the benefits of subsidized or $0 healthcare plans.
Guide customers through the enrollment and onboarding process.
Maintain accurate customer records and update CRM systems.
Ensure compliance with company and process guidelines.
Achieve individual and team performance targets.

Candidate Requirements

Excellent spoken English communication skills are mandatory.
Comfortable working in night shifts / US process.
Strong interpersonal, convincing, and customer-handling skills.
Punctual, dedicated, and target-oriented attitude.
Basic computer knowledge required.
Freshers and experienced candidates are both welcome to apply.
Undergraduate and graduate candidates can apply.

Perks & Benefits

Fixed Saturday & Sunday Off
Attractive performance-based incentives
Overtime earning opportunities
100% Paid Training
Career growth opportunities in international process operations
Professional and energetic work environment

Important Note

Candidates residing in or near Mumbai/Thane will be preferred for ease of commute.
Salary cycle is on the 15th of every month. Candidates should be comfortable managing initial travel and personal expenses until the first salary cycle.