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Job Title: Senior Travel Counsellor

Location: Ahmedabad, Gujarat (On-site)

Experience Required: Up to 6 Years

Working Hours: 10:30 AM – 7:00 PM | 6 Days a Week

Salary: ₹35,000 to ₹50,000

Joining: Immediate Joiners Preferred

About the Role

Trawill is looking for experienced and customer-focused Senior Travel Counsellors to join our growing team in Ahmedabad. The ideal candidate should possess strong communication and sales skills, along with a solid understanding of domestic and international travel trends, destinations, and customer relationship management.

The role requires a proactive individual who can convert travel inquiries into successful bookings while ensuring exceptional customer service throughout the customer journey.

Key Responsibilities

• Understand client travel requirements and provide customized travel solutions
• Convert inquiries and leads into confirmed bookings through effective sales and consultation
• Build and maintain long-term relationships with clients to ensure repeat business
• Provide end-to-end travel assistance and reliable on-tour support
• Coordinate with internal teams such as operations and accounts for seamless service delivery
• Ensure accurate documentation, booking records, and process compliance
• Manage payment follow-ups and collections from clients
• Stay updated on travel trends, destinations, visa norms, and industry offerings
• Handle customer queries and resolve issues promptly and professionally
• Maintain high standards of customer satisfaction and service quality

Preferred Candidate Profile

• Up to 6 years of experience in travel sales, travel consulting, or client relationship management
• Strong communication, presentation, and interpersonal skills
• Proven ability to convert leads and achieve sales targets
• Customer-focused with strong relationship management skills
• Organized, detail-oriented, and proactive in handling responsibilities
• Professional and confident personality
• Good knowledge of domestic and international travel destinations and packages

What We Offer

• Competitive salary with attractive incentives
• Career growth and learning opportunities
• Company-provided laptop and phone
• Dynamic and collaborative work environment
• Immediate joining opportunity