Apply Below for a Direct HR Interview - First in India!

Position: Account Management Executive – Client Success & Retention (AI Telecalling)

Location: Remote / Hybrid

Role Type: Full-Time | Client-Facing | Retention-Focused

Salary: 25k + Incentives

Experience: Minimum 1 Year of Tech/SAAS experience is Preferable

Role Overview

We are hiring an Account Management Executive to manage and grow a portfolio of 15–20 active client accounts.

This is a post-sales ownership role focused on:

• Client Success
• Retention
• Revenue Continuity

While demos are handled by a centralized team, you are expected to have a strong understanding of the product to effectively support, guide, and retain clients.

Key Responsibilities

Account Ownership (Core Responsibility)

• Manage 15–20 active client accounts end-to-end
• Act as the primary point of contact for assigned clients
• Build and maintain strong client relationships through regular communication

Client Onboarding & Activation

• Ensure smooth onboarding of newly acquired clients
• Coordinate with internal teams for setup and activation
• Ensure clients achieve initial value milestones

Retention & Revenue Continuity

• Drive client engagement and satisfaction
• Ensure timely payments and revenue flow
• Minimize churn through proactive communication
• Identify risks early and implement corrective actions

Internal Coordination

• Collaborate with Sales, Demo, and Tech teams for seamless client experience
• Ensure proper handover and alignment across teams

Upsell & Account Growth

• Identify upsell and cross-sell opportunities
• Support revenue growth within existing accounts

Hiring & Onboarding Process

Phase 1: Virtual Assessment (Mandatory)

Candidates must submit a short video answering:

• Why do you want to work in a client-facing/account management role?
• What is your understanding of AI Telecalling?
• What is the difference between AI telecalling and manual telecalling?

Phase 2: 30-Day Performance Trial

• Manage assigned accounts and ensure onboarding success
• Maintain strong communication and responsiveness
• Demonstrate ownership of client issues and resolutions

Phase 3: Full-Time Role (Probation)

• 1-year probation period
• Focus on retention, client satisfaction, and revenue continuity

Performance Expectations

• Efficiently manage 15–20 client accounts
• Maintain high client satisfaction and retention rates
• Ensure consistent payment flow from accounts
• Contribute to account growth and expansion

Compensation Structure

• Fixed Salary + Variable Pay
• Incentives based on:
  • Payments received from managed accounts
  • Retention and account performance

Eligibility Criteria

• MBA (Final Year) or recent graduate

Ideal Candidate Profile

• Strong ownership mindset and accountability
• Excellent communication and relationship-building skills
• Ability to manage multiple accounts simultaneously
• Organized and proactive approach to problem-solving
• Ability to balance client satisfaction with business outcomes

Who Should Not Apply

• Candidates uncomfortable managing multiple clients
• Individuals with weak follow-up or communication skills
• Those preferring low-responsibility roles
• Candidates unable to handle revenue-linked accountability

Why Join Sparkfuse?

• Work at the intersection of AI and business growth
• Direct ownership of client success and revenue outcomes
• High learning exposure in real-world account management
• Clear growth path to senior client-facing roles