Apply Below for a Direct HR Interview - First in India!
Tech Support Executive
Join the OIZOM INSTRUMENTS PRIVATE LIMITED team as a Full Time Tech Support Executive on Erekrut, specializing in Tech Support Executive in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Gujarat-Ahmedabad
Customer Support
Vacancies - 1
Vacancies - 1 Analytical ThinkingChat SupportClient OnboardingCustomer CommunicationCustomer Relationship ManagementCustomer SupportData LoggingDevice Setup SupportEmail SupportEnd User SupportEscalation ManagementField Support CoordinationHardware DiagnosticsHardware TroubleshootingHelpdesk SupportIncident ManagementIoT SupportIssue ResolutionIT SupportKnowledge Base ManagementProblem SolvingProduct SupportRemote Technical SupportRoot Cause AnalysisService Desk OperationsSystem SupportTechnical documentationTechnical SupportTicketing SystemsVideo Call Troubleshooting+ 27 More
View Job Description
Personal Details
Gender is required
Resume is required
Work Experience is required
Industry is required
State is required
City is required
Please select at least one skill
Tech Support Executive Screening Questions
Job role experience is required
Qualification is required
Responsibilities are required
This field is required.
Current Salary is required
Expected Salary is required
Availability is required
Relocation preference is required
This field is required
This field is required
Recruiter
Ratings
3.7
out of 5
2430 Ratings
827
558
708
260
77
Job Description
Job Title: Tech Support Executive
Location: Ahmedabad, Gujarat (On-site)
Experience: 0–3 Years
Department: Customer Support / Technical Support
Salary: 3.6 - 4 LPA
About Oizom
Oizom is a leading solution provider in the Environmental Monitoring domain. Our IoT solutions are used in Smart Cities, Campuses, Industries, Landfills, Airports, etc., where critical decisions are made based on environmental data.
Role Overview
We are looking for a Junior Technical Support Executive who will assist clients and partners in resolving technical issues related to hardware and IoT-based products. The role involves troubleshooting, onboarding support, and ensuring timely resolution of customer issues with strong communication and documentation skills.
Key Responsibilities
Resolve customer technical issues with commitment and end-to-end ownership until closure
Follow standard escalation procedures and coordinate with internal teams for unresolved issues
Provide prompt and accurate technical feedback to clients and project teams (oral and written communication)
Document technical issues, solutions, and knowledge base articles for future reference
Maintain proper logs of all client interactions and ensure timely issue closure
Troubleshoot hardware-related issues with clients via video calls, email, and messaging platforms
Assist in onboarding clients, product setup, and product demonstrations
Ensure high levels of customer satisfaction through timely support and follow-ups
Work in flexible shifts when required (once or twice a month)
Eligibility Criteria
B.E / B.Tech / B.Sc in Electronics, Electrical, Computer Science, or related engineering field
0–3 years of experience in technical support or customer support roles
Strong verbal and written communication skills
Ability to work in a hands-on, fast-paced environment
Self-motivated and willing to learn independently
Required Skills & Qualifications
Basic understanding of hardware and IoT systems
Troubleshooting and problem-solving skills
Customer handling and support skills
Strong communication and interpersonal skills
Ability to diagnose issues via remote support tools (video calls, email, chat)
Documentation and reporting skills
Basic understanding of technical workflows and escalation processes
Ability to multitask and manage multiple support tickets
