Apply Below for a Direct HR Interview - First in India!

Position: Sales Manager- Wellness Studio

Job Location: South Delhi, Noida and Gurgaon

Work Hours: Ready to work in shift of 12pm to10pm (must work until 10 pm)

Work Days: 6 days a week

Salary: 25K to 45K for manager

Experience: 2 to 6 years in Retail/ hospitality Industry/BPO/ hotel industry /Candidates from Spa Industry (Preferred)

Roles and Responsibility: -

• The Manager should be very strong for making Sale, upgrade the sale and product sale.
• The Manager should be very strong in sale conversions and lead conversions
• The manager of a spa facility should oversee the operation of a business that provides clients with various services, including massages, facials, manicures, pedicures and more.
• He or she should provide the spa visitors with a satisfying experience and manages all staff and activities of the facility.
• Depending of the facility, some daily duties may include human resources, office procedures, marketing, ordering supplies and materials, housekeeping, staff training, and handling complaints.
• Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Effectively administer and monitor Staff Scheduling procedures.
• Manage inventory effectively.
• Implement a clearly established opening and closing procedure.
• Ensure stock and cash items are kept safely under lock and key.
• Attend Management meetings and convey all relevant information throughout the Spa.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Exhibit a professional attitude, and an Ability to handle difficult situations.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Maintain fresh, effective programs to consistently retain and grow customer base.
• Develop and maintain compensation guidelines for customer complaint handling.

Qualifications and Skills:

• Bachelor’s degree in business, Marketing, or a related field.
• Proven experience in sales management, preferably in the spa or wellness industry.
• Strong leadership and motivational skills.
• Excellent interpersonal and communication abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Knowledge of spa services and wellness treatments.

If you are a dynamic and customer-oriented individual with a passion for sales in the spa industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and your approach to achieving sales success in a spa environment.