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Centre Administrator
Join the Boots2suits Consultancy team as a Full Time Centre Administrator on Erekrut, specializing in Centre Administrator in the Healthcare industry. We are seeking talented individuals with a passion for Healthcare Management and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
No night shifts, shift timings may be either 8 am – 4pm, 10 am – 6 pm, or 1 – 9 pm.
Mondays – Saturdays
Organisation:
The organisation (confidential) is a brainchild of 4 cancer treating consultants built with an intention to provide quality and affordable cancer care. The organisation offers best in class and the most updated medical interventions at the hands of highly qualified doctors in cancer treatments and related services, using a State-of-the-Art facility coupled with Seamless Healthcare Value-Added Services for patients.
Role Summary:
As the Centre Administrator, you will be required to ensure the daycare centre is optimally staffed & efficiently operated where the facilities are maintained, managed and supported. You will need to insist on high standards for patient experience, at all times. You will be required to intervene in any issues that arise between staff & patients to amicably resolve the issues.
Major Duties and Responsibilities:
Patient Experience:
Monitor housekeeping & overall centre hygiene including patient waiting areas, patient treatment rooms, washrooms etc. to ensure best standards
Ensure adequate employee rostering as per patient load
Ensure patient waiting times are maintained as per given standards
Ensure patient feedback forms are fully filled by the patients/relatives
Ensure google reviews are taken for the centre as per the given target
Manage phone calls from patients, vendors, colleagues and correspondence through e-mail, letters, packages, etc.
Ensure operation of equipment by completing maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques according to NABH Standards (if applicable)
Employee Management:
Enable a positive work culture at the centre
Listen & appropriately respond to employee queries related to benefits, leaves, OT, etc.
Handhold new employees to ensure their comfort with the work culture & the job & conduct employee engagement events at the centre
Work in conjunction with central HR team to create a training calendar for individual employees
Maintain a training MIS for the centre
Help the central HR team to execute the annual performance appraisal at the centre
Management Information System:
Share the desired information about the centre to the relevant stakeholders at corporate office
Ensure accuracy of shared data
Financial Impact:
Ensure that all patients referred by the medical oncologist for financial counselling are properly explained about the financial charges for relevant procedures
Keep proper track of patients who take financial counselling as to get them to take treatment
Ensure 100% accuracy of collected cash
Help the TPA desk to ensure collection of insurance money in the given TAT
Support budgeting and bookkeeping procedures
Submit and reconcile expense reports (petty cash, invoices)
Miscellaneous:
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Cover the reception desk when required.
Qualifications and Skills:
At least a Bachelor’s degree (Any specialization)
At least five years in hospital/daycare operations
