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Job Title: Customer Service Engineer

Function: Sales

Job Mode: Field

Department: Tiscon Retail

Salary: 3 - 4.2LPA

Location: Ongole, Andhra Pradesh

Company Overview

Authorized Distributor for Tata Steel across Andhra and Telangana. Developed a retail chain of 500 + dealers in Andhra and Telangana which is the largest network in the steel sector. Samrat has set forth a remarkable growth in sales through its wide network of channel partners across the territory. The group has completed 30 glorious years and over the period have associated with various brands. Integrity, Quality, Teamwork, Adaptability, Social Responsibility are the major core values the company.

Job Responsibilities

The Customer Service Engineer will serve as a technical sales and on-site customer support specialist for TMT rebar and binding wire, leveraging civil engineering knowledge to guide reinforcement best practices, conduct product demonstrations, solve site execution challenges, and build strong relationships with contractors, builders, and site teams. The role focuses on customer satisfaction, technical advisory, and driving sales conversions through field engagement at construction and infrastructure project sites.

Technical Sales & Business Development:

• Engage with contractors, site engineers, builders, and project managers to promote Tata Steel TMT & binding wire solutions
• Provide project-level technical consultation on steel usage, bar bending, lap length, spacing, yield strength, corrosion resistance, and seismic compliance
• Convert technical discussions into sales opportunities through value-based selling
• Identify upcoming infrastructure, commercial, and residential projects and onboard them as customers
• Prepare material estimation support for clients based on drawings and site requirements
• Conduct product demos, sampling, and technical presentations at construction sites and offices

Customer Support & Complaint Resolution:

• Act as a single point of contact for technical complaints
• Visit sites to assess issues related to TMT performance, bending cracks, weldmesh alignment, or binding wire usability
• Coordinate with internal logistics, warehouse, and Tata Steel teams for investigation and closure
• Ensure fast turnaround for customer grievance handling
• Maintain a complaint log, RCA (Root Cause Analysis), and corrective action tracking
• Provide preventive guidance to avoid future material issues  

Training & Technical Awareness:

• Educate customers on correct handling, storage, bending, cutting, and tying practices
• Conduct site-level awareness sessions on Tata Steel product advantages vs market alternatives
• Support internal teams with customer feedback and technical learning insights

Documentation & Reporting:

• Maintain daily visit reports, project pipeline, lead conversion updates, and complaint status
• Prepare weekly and monthly MIS reports including:
• Site engagement count
• Sales influenced through technical intervention
• Complaint resolution rate
• Customer satisfaction trends
• Market insights
• Ensure all interactions are logged in ERP/CRM if applicable

Desired Academic Qualifications:

• B.Tech / Diploma in Civil Engineering

Desired Work Experience

• 0-2 Years Prior exposure to rebar, reinforcement steel, or construction site coordination
• Experience in technical sales or site engineering role

Special Mentions

• Strong technical understanding of civil engineering and structural steel applications
• Ability to translate engineering requirements into sales proposals
• Excellent customer handling, communication, and persuasion skills
• Knowledge of construction drawings, bar schedules, reinforcement detailing
• Problem-solving mindset for technical complaint assessment
• Willingness for extensive site travel
• Basic proficiency in MS Office, AutoCAD (reading drawings), and material estimation

What We Offer?

At Samrat irons, we believe that our employees are our greatest asset. Our commitment to our employees is at the heart of our success, and we strive to create an environment where everyone can thrive. We are Committed to delivering high Quality products and services to our clients by working together as one Team. We believe in having Integrity and strong ethical values and in doing so we build long-term relationships with each other and our clients. We constantly try to innovate, adapt and evolve through Continuous Learning and improvement initiatives. By joining our team, you become part of a dynamic and supportive community that is dedicated to your success and well-being.