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Remote Desktop Support Engineer
Join the Renovision Automation Services Pvt. Ltd. team as a Full Time Remote Desktop Support Engineer on Erekrut, specializing in Remote Desktop Support in the IT-ITeS industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Maharashtra-Pune
Customer Support
Vacancies - 1
Vacancies - 1 BSOD DiagnosticsCustomer-Centric Problem SolvingDisk Encryption ToolsEnd-User System SupportFamiliarity with ITIL ProcessesHardware & Peripheral SetupIncident ManagementIncident Management SystemsIssue Tracking & Escalation ManagementKnowledge Base DocumentationMicrosoft Office 365 (Outlook, Teams, Word, Excel)Microsoft OutlookNetworking Basics & DiagnosticsO365 Configuration & SupportPrinter Configuration & Support (All Types)Remote Desktop SupportServicenowSoftware Installation & ConfigurationStrong Knowledge of End-User IT EnvironmentsTicketing ToolsUser Profile Management & ConfigurationWindows OS Troubleshooting+ 19 More
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Job Description
We are hiring for Remote Desktop Support Engineer Location: Wipro Ltd., Rajiv Gandhi Infotech Park, Plot No. 2, Phase-1, Hinjawadi, Pune – 411057 Experience: Minimum 8 months to 1 year Salary: ₹22,000 CTC Communication: Good verbal and written communication skills required
Role Overview:
We are seeking a skilled and customer-focused Remote Desktop Support Engineer to join our team. The ideal candidate will provide technical assistance to users, troubleshoot issues, and ensure smooth IT operations with high levels of service quality.
Key Responsibilities:
• Technical Support: Assist end-users with technical issues via phone, email, chat, or in-person.
• Troubleshooting & Diagnostics: Identify and resolve hardware, software, and network-related issues.
• O365 Support: Handle issues related to Outlook, Teams, and other Microsoft Office 365 tools.
• System Errors: Diagnose and troubleshoot BSOD (Blue Screen of Death) errors.
• Security Tools: Support disk encryption tools like BitLocker.
• Configuration: Set up and configure Outlook, printers (various types), and end-user systems.
• Ticketing: Utilize ticketing tools effectively for issue tracking and escalation.
• User Communication: Provide clear instructions and timely updates to users.
• Documentation: Record issues, resolutions, and contribute to internal knowledge bases.
• Follow-up: Ensure resolution confirmation and satisfaction with end users.
Required Skills & Qualifications:
• Strong technical knowledge of Windows OS, hardware, and common office applications
• Experience in remote desktop tools and end-user system support
• Familiarity with Office 365 and encryption technologies
• Proficient in diagnosing system, application, and network problems
• Good communication and interpersonal skills
• Experience with IT ticketing systems
• Customer-centric attitude with a focus on user satisfaction
• Ability to adapt to evolving technologies and procedures
