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Senior Executive – Ticketing
Join the Pinwheel Travel & Experience Pvt. Ltd. team as a Full Time Senior Executive – Ticketing on Erekrut, specializing in Senior Executive – Ticketing in the Tourism & Hospitality industry. We are seeking talented individuals with a passion for Operations and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
We are looking for a proactive and experienced Senior Ticketing Executive to manage end-to-end flight bookings for both international and domestic travel. The ideal candidate will have strong expertise in GDS systems, excellent fare knowledge, and the ability to handle high-volume requests efficiently.
Key Responsibilities:
Handle flight bookings (international & domestic) using GDS platforms (Amadeus, Galileo, Sabre, etc.)
Issue, reissue, and cancel airline tickets with accuracy
Provide fare quotes, route options, and travel recommendations to the sales/operations team
Manage group bookings, low-cost carrier bookings, and special requests
Ensure timely issuance of tickets and maintain PNR records
Stay updated with airline policies, fare rules, visa regulations, and travel restrictions
Coordinate with airlines and consolidators for best fares and urgent assistance
Handle refunds, date changes, and penalty calculations
Maintain reports for ticket issuance, cancellations, and refunds
Work closely with the sales and MICE teams for ticketing support and group departures
Requirements:
Minimum 2-3 years of hands-on experience in ticketing
Proficiency in at least one GDS (Amadeus/Sabre/Galileo) is a must
Strong knowledge of fare rules, IATA regulations, and airline policies
Excellent communication and customer service skills
Ability to handle pressure and meet deadlines
Detail-oriented with good problem-solving skills
Knowledge of visa processes and travel documentation is an added advantage
