Apply Below for a Direct HR Interview - First in India!

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities:

•   Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.

•   Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers

•   Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.

•   Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.

•  Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.

•  Handling field team of minimum 25 to 30 peoples

Qualifications:

•  Education: BE Electronic or related field (or equivalent experience).

•  Experience: 10+ years in telematics or technical support; 10+ year in a supervisory role.

Skills:

•  Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills and GPS industries experience and strong knowledge

Preferred Qualifications:

•  Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Job Type

•  Full-time            

Preferred:

•  Male Candidate

Pay:

•  ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Experience:

•  Customer support: 5 years (Preferred)

•  Technical support: 5 year (Preferred)

•  Supervising: 3 year (Preferred)

Work Location: In person (Vashi), Navi Mumbai