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- Address customer complaints in a professional and timely manner
- Coordinate order processing and ensure timely delivery
- Promote and sell products to customers through effective communication and persuasion
- Perform telecalling to reach out to customers and provide assistance
- Provide excellent customer service to ensure customer satisfaction and retention
- Resolve customer issues and inquiries with patience and empathy
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Proactively identify and address potential issues to prevent customer dissatisfaction