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- Engage with international customers through outbound calls to provide exceptional customer service
- Utilize excellent communication skills to address customer inquiries and resolve issues in a timely manner
- Work in a fast-paced environment as a part of the international BPO team
- Maintain a professional demeanor while building rapport with customers to ensure a positive experience
- Handle high volume of telecalling activities with efficiency and accuracy
- Collaborate with team members to meet and exceed customer satisfaction goals
- Stay updated on products and services to effectively assist customers with their needs
- Execute strategic communication strategies to enhance customer engagement and loyalty
- Prioritize customer care tasks based on urgency and importance
- Proactively identify opportunities for process improvement to enhance overall customer experience.