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sr customer support executive
girnar care
Join the girnar care team as a Full Time sr customer support executive on Erekrut, specializing in sr customer support executive in the Automotive industry. We are seeking talented individuals with a passion for Automobile Vehicle Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
Freshers (0-1) Years
Rajasthan-Jaipur
BPO
Vacancies- 1000Interested Candidates - 30Active ListeningCreative Problem SolvingCustomer FocusCustomer HandlingCustomer InteractionCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEmpathy and PatienceProactiveProduct Knowledge+ 13 More
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sr customer support executive Screening Questions
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Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide escalated customer support for complex issues
- Handle complaints and resolve conflicts with customers
- Develop strategies to improve customer satisfaction and retention
- Train and mentor junior customer support staff
- Analyze customer feedback and implement improvements to processes
- Collaborate with other departments to ensure seamless customer experience
- Conduct regular performance evaluations and provide feedback to team members
- Monitor and report on key metrics for customer support performance
- Stay up-to-date on industry trends and best practices
- Represent the company in a professional and positive manner at all times
