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customer support executive
Transcom
Join the Transcom team as a Full Time customer support executive on Erekrut, specializing in customer support executive in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Haryana-Gurugram
ITES / BPO
Vacancies- 80Interested Candidates - 46BPO ServicesCustomer EngagementCustomer ExperienceCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveInternational Customer ServiceInternational Voice Process+ 6 More
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customer support executive Screening Questions
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Job Description
- Provide excellent customer service via phone, email, and live chat
- Resolve customer complaints, questions, and issues in a timely and professional manner
- Identify and escalate priority issues to the appropriate department
- Assist customers with product information, pricing, and order status inquiries
- Maintain a positive attitude and ability to work in a fast-paced environment
- Collaborate with team members to ensure customer satisfaction and retention
- Utilize CRM software to record customer interactions and update account information
- Stay current on product knowledge and company policies to better assist customers
- Meet or exceed performance targets for customer satisfaction, response time, and resolution rate.
