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- Lead and direct the insurance team to effectively achieve company goals and targets
- Implement and monitor team's performance metrics and KPIs
- Provide training and guidance to team members on insurance products and services
- Develop strategies to improve team performance and productivity
- Collaborate with other departments to ensure efficient workflow and customer satisfaction
- Analyze market trends and competitor activities to identify growth opportunities
- Maintain strong relationships with insurance partners and negotiate contracts
- Handle complex insurance claims and escalated customer issues
- Ensure compliance with all regulations and company policies
- Report to upper management on team performance and insurance trends.