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Email and Chat Process
IGP
Join the IGP team as a Full Time Email and Chat Process on Erekrut, specializing in Email and Chat Process in the E-Commerce industry. We are seeking talented individuals with a passion for E-Commerce and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Maharashtra- Mumbai ..
Customer Service
Vacancies- 50Interested Candidates - 143Communication SkillsCustomer QueriesDomestic Voice Process
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Email and Chat Process Screening Questions
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Job Description
- Answer customer inquiries via email and chat in a professional and timely manner
- Provide exceptional customer service and support
- Resolve customer complaints and issues effectively
- Utilize scripted responses and templates to ensure consistency in communication
- Update customer accounts and records accurately
- Collaborate with other team members to provide a seamless customer experience
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
- Escalate complex issues to appropriate team members or managers
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Continuously strive to improve processes and efficiency in email and chat support operations.
