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Customer Support Executive (Telugu)
MNC
Join the MNC team as a Full Time Telugu - Customer Support Exec on Erekrut, specializing in Telugu - Customer Support Exec in the E-Commerce industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
Freshers (0-1) Years
Haryana-Gurugram
Customer Service
Vacancies- 10Interested Candidates - 30Customer AssistantCustomer CareCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer Service AssociateCustomer Service ExcellenceCustomer SupportCustomer Support ExecutiveTelugu language+ 8 More
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Customer Support Executive (Telugu) Screening Questions
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Ratings
3.7
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2397 Ratings
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Job Description
Key Responsibilities:
• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.
• Ensure a high level of customer satisfaction through excellent service.
• Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.
• Follow company policies and procedures to address customer concerns efficiently.
• Escalate complex issues to the appropriate department for further resolution.
• Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
• Gather customer feedback and suggestions and communicate them to the relevant departments.
• Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.
Pre-requisites:
• Communication Skills
• Empathy & Patience
• Problem-Solving Skills
• Attention to Details
• Teamwork & Professionalism
