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Customer support executive
Concentrix
Join the Concentrix team as a Full Time Customer support executive on Erekrut, specializing in Customer support executive in the BPO industry. We are seeking talented individuals with a passion for Communication and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Haryana-Gurugram
BPO
Vacancies- 50Interested Candidates - 35Clear CommunicationCustomer CareCustomer Care Executive
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Job Description
- Provide excellent customer service via phone, email, and chat
- Address customer inquiries, resolve issues, and provide solutions
- Maintain a high level of professionalism and empathy during interactions
- Utilize company resources and systems to effectively respond to customer needs
- Work collaboratively with team members to achieve customer satisfaction goals
- Follow company policies and procedures to ensure consistency in customer support
- Stay updated on product knowledge and be able to answer questions accurately
- Meet or exceed performance metrics related to customer satisfaction and resolution times
- Handle escalated customer concerns with professionalism and problem-solving skills
- Contribute to a positive and supportive work environment in the customer support team.
