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- Serve as the first point of contact for customers via phone, email, and chat
- Respond to customer inquiries in a timely and professional manner
- Provide information about company products and services
- Assist customers with order management and issue resolution
- Collaborate with other team members to ensure overall customer satisfaction
- Maintain accurate records of customer interactions
- Identify opportunities for process improvement in customer service operations
- Stay up-to-date on company policies and procedures
- Meet or exceed performance goals related to customer satisfaction and response times
- Work flexible hours as needed to accommodate customer needs.