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Customer Success Associate
Alvineient consultant
Join the Transcom team as a Full Time Customer Success Associate on Erekrut, specializing in Customer Success Associate in the BPO industry. We are seeking talented individuals with a passion for Communication and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Delhi-New Delhi (+1)
Customer Support
Vacancies- 30Interested Candidates - 162Client RelationshipClient Relationship BuildingClient Relationship ManagementCustomer Queries HandlingCustomer SupportDomestic Voice ProcessEnglish ProficiencyExcellent Written Communication+ 5 More
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Customer Success Associate Screening Questions
Job role experience is required
Qualification is required
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Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide exceptional customer service and support to clients via phone, email, and chat
- Educate customers on product features and best practices to enhance their experience
- Assist with troubleshooting technical issues and escalating complex problems to the appropriate team
- Build and maintain strong relationships with clients to increase retention and satisfaction
- Collaborate with internal teams to ensure timely resolution of customer inquiries and issues
- Keep accurate records of customer interactions and follow-up actions
- Analyze customer feedback and identify trends to propose improvements to products and services
- Stay up-to-date on industry trends and competitive landscape to provide valuable insights to customers
