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Role: MS Teams Admin 

Role Responsibilities:

●         Assign DIDs in the MS Teams Admin Center to users and resource accounts

●         Register MS Teams compatible phones and assign DIDs

●         Create and Modify Auto Attendants, Call Queues and Call Routing

●         Work with Masergy for any call routing or call quality issues, and any service provider related issues on PSTN trunks

●         Work with Masergy for any Masergy hosted Call Center support or requests

●         Monitor PSTN trunk usage. Review and Audit call detail records

●         Audit and reporting for VoIP usage and quality issues

●         Create and modify cloud fax accounts for users and assign inbound numbers as needed

●         Powershell with Azure and MS Teams APIs

●         Microsoft Teams Direct Routing

●         SBC SIP trunks to connect PSTN to MS Teams Direct Routing

●         MS Teams Location Based Routing

●         MS Teams AutoAttendents and Call Queuing

●         Configuring Emergency Calling

●         MS Teams conferencing

●         Time based routing and skills based routing

●         Management of Multi-tenant Dial Plans, Normalization rules and route patterns

●         Pattern matching with Regular Expressions

●         Microsoft Office 365 user administration

●         Microsoft Teams Administration

●         Cloud fax service, like Fax2mail or eFax

●         Managing QOS

●         Administer and manage the WebEx collaboration platform to ensure optimal performance and reliability.

●         Configure and customize WebEx settings based on organizational requirements.

●         Monitor system health, performance, and usage trends to identify and address any issues proactively.

●         Troubleshoot technical problems related to WebEx services, including audio/video conferencing, screen sharing, and recording.

●         Provide technical support to end users, including resolving user inquiries and assisting with user training.

●         Collaborate with other IT teams to integrate WebEx with other systems and applications.

●         Stay up-to-date with the latest WebEx features, updates, and best practices.

●         Develop and maintain documentation related to WebEx configuration, processes, and procedures.

●         Participate in the evaluation and implementation of new technologies and enhancements to the WebEx platform.

●         Ensure compliance with security policies and standards in the administration of WebEx services.

Qualifications/Experience:

●        Diploma/Any Graduation

●        Sr. Associate (5-7Yrs)

●        CCNA or equivalent

●        Experience with deploying, managing, and troubleshooting PSTN trunks

●        Experience with reviewing and auditing call detail records

●        Experience working with telephony service providers

●        Experience working with MS Teams client and VoIP phone endpoints

●        Experience with managing and administering user accounts, assigning DIDs, and voice policies.