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Customer Support Executive
GRM Academy and Consultant Pvt Ltd
Join the GRMAC Pvt Ltd team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the BPO industry. We are seeking talented individuals with a passion for BFSI Processing and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Maharashtra- Mumbai
ITES / BPO
Vacancies- 10Interested Candidates - 52Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer Interaction+ 6 More
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Customer Support Executive Screening Questions
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Job Description
- Provide excellent customer service and support to clients via phone, email, and live chat
- Assist customers with product inquiries, order processing, and general troubleshooting
- Maintain a high level of product knowledge to effectively address customer concerns
- Handle and resolve customer complaints in a professional and timely manner
- Collaborate with internal teams to escalate issues and ensure timely resolution
- Update customer accounts and maintain accurate records of interactions
- Monitor customer feedback and make recommendations for improvements
- Follow up with customers to ensure satisfaction and build long-term relationships
- Meet or exceed customer satisfaction goals and KPIs
- Participate in ongoing training and development to enhance customer support skills and knowledge.
