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Customer Support Executive
Alorica
Join the Alorica team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the BPO industry. We are seeking talented individuals with a passion for Communications Services and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Karnataka-Bangalore
BPO
Vacancies- 10Interested Candidates - 335Communication SkillsCustomer HandlingInternational Voice Process
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Job Description
- Provide exceptional customer service and support via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and timely manner
- Utilize CRM system to document customer interactions and maintain accurate records
- Identify and escalate any unresolved issues to the appropriate team or department
- Collaborate with colleagues and supervisors to ensure customer satisfaction
- Stay knowledgeable about company products and services to effectively assist customers
- Adhere to company policies and procedures while delivering high-quality service
- Meet and exceed customer service performance metrics and goals
- Work in a fast-paced environment and handle a high volume of customer inquiries
- Demonstrate strong communication skills and problem-solving abilities
