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- Provide exceptional customer service over the phone for a variety of inquiries and issues
- Answer incoming calls professionally and efficiently
- Resolve customer complaints and concerns in a timely manner
- Update customer information in the database accurately
- Escalate unresolved issues to appropriate teams or supervisors
- Follow company policies and procedures while assisting customers
- Meet established customer service goals and metrics
- Maintain a positive and helpful attitude towards all customers
- Work collaboratively with team members to ensure customer satisfaction
- Participate in ongoing training and development programs to enhance skills and knowledge.