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Customer/Technical Support
International Campaigns
Join the International Campaigns team as a Full Time Customer/Technical Support on Erekrut, specializing in Customer/Technical Support in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
Freshers (0-1) Years
Rajasthan-Jaipur
Telecalling executive: Sales & Marketing.
Vacancies- 90Interested Candidates - 135Creative Problem SolvingCustomer AssistantEffective communicationInbound SupportSupportSupport ExecutiveTechnical knowledgeTechnical SupportVoice Support+ 6 More
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Personal Details
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Please select at least one skill
Customer/Technical Support Screening Questions
Job role experience is required
Qualification is required
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Current Salary is required
Expected Salary is required
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Relocation preference is required
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Ratings
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Job Description
- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Assist customers in resolving technical issues and troubleshooting software problems
- Document all customer interactions and resolutions in a detailed manner
- Collaborate with the technical team to escalate and resolve complex issues
- Maintain a high level of professionalism and customer service at all times
- Stay current with product updates and changes to provide accurate information to customers
- Identify trends in customer concerns and provide feedback to improve processes
- Meet or exceed performance goals for response time and customer satisfaction
- Participate in ongoing training and development to enhance technical knowledge
- Ability to work flexible hours, including evenings and weekends as needed.
