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- Provide exceptional customer service to Amazon customers via phone, email, and chat
- Address and resolve customer inquiries and issues in a timely and professional manner
- Ensure customer satisfaction by meeting and exceeding customer service expectations
- Build and maintain strong relationships with customers to enhance their shopping experience
- Utilize various tools and resources to assist customers with product information, orders, and returns
- Collaborate with other departments to resolve complex customer issues and provide solutions
- Stay up-to-date on Amazon policies, procedures, and products to provide accurate information to customers
- Meet and exceed performance targets for customer satisfaction, response times, and resolution rates
- Document customer interactions and feedback to help improve overall customer service processes
- Work flexible hours, including weekends and holidays, to meet customer needs and demands.