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International Voice – CSE
Live Connections
Join the Live Connections team as a Full Time International Voice - CSE on Erekrut, specializing in International Voice - CSE in the BPO industry. We are seeking talented individuals with a passion for Banking & Financial Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Telangana-Hyderabad
BPO
Vacancies- 50Interested Candidates - 127Call CenterCall Center OperationsCall HandlingCalls HandlingCold CallingCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer OrientationEffective communicationInbound and Outbound ProcessInternational Voice ProcessOutbound CallingTelecallerTelecallingTelecalling executiveTelecalling ExperienceVoice Process+ 16 More
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International Voice – CSE Screening Questions
Job role experience is required
Qualification is required
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Relocation preference is required
Recruiter
Ratings
3.7
out of 5
2397 Ratings
820
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Job Description
- Provide exceptional customer service via phone, email, and chat to our international clients
- Handle inquiries, complaints, and troubleshoot technical issues
- Build strong relationships with clients by understanding their needs and providing timely solutions
- Process orders, returns, and exchanges in an accurate and efficient manner
- Collaborate with internal teams to ensure resolutions are met promptly
- Continuously strive to improve customer satisfaction and retention rates
- Stay updated on product knowledge and industry trends to better assist customers
- Meet and exceed performance metrics, including call handling time and customer satisfaction scores
- Proactively identify potential issues and escalate them to the appropriate team for resolution
- Maintain a positive attitude and professional demeanor at all times to represent the company in a positive light
