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Customer Service Executive
Tech M
Join the Tech M team as a Full Time Customer Service Executive on Erekrut, specializing in Customer Service Executive in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Telangana-Hyderabad
Customer Support
Vacancies- 25Interested Candidates - 175Client HandlingCommunicationInternational Voice Process
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Customer Service Executive Screening Questions
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Job Description
- Provide exceptional customer service via phone, email, and online chat
- Resolve customer inquiries and issues in a timely and professional manner
- Assist customers with product information, account management, and order processing
- Work closely with internal teams to address customer concerns and escalate issues as needed
- Maintain a high level of knowledge about company products and services
- Collaborate with sales and marketing teams to drive customer satisfaction and retention
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience
- Meet or exceed customer service KPIs and goals
- Handle customer complaints and provide appropriate solutions
- Maintain accurate and detailed customer records in the CRM system.
