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Customer Support Executive
Tech Mahindra
Join the Tech Mahindra team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the BPO industry. We are seeking talented individuals with a passion for Product & Sales Consulting and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Maharashtra-Pune (+1)
Customer Support
Vacancies- 10Interested Candidates - 192Call HandlingCalls HandlingClient Handling and CommunicationCold CallingCustomer Relation ManagementCustomer RelationsCustomer ServiceCustomer Service ExcellenceCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportCustomer Support ExecutiveInternational BPOInternational Voice ProcessSupport ExecutiveSupport Services+ 14 More
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Personal Details
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Customer Support Executive Screening Questions
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Ratings
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Job Description
- Provide exceptional customer support through phone, email, and chat
- Assist customers with product inquiries, account issues, and technical troubleshooting
- Resolve customer complaints and issues in a timely manner
- Maintain a positive and professional attitude while interacting with customers
- Collaborate with other departments to address customer concerns and provide solutions
- Document all customer interactions and feedback in the company's database
- Identify opportunities for process improvements to enhance the customer experience
- Stay current on product information and updates to better assist customers
- Meet and exceed performance metrics for customer satisfaction and response times
- Participate in training and development programs to enhance customer support skills.
