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- Lead and manage all aspects of customer experience at the Mahindra authorized dealership.
- Develop strategies to enhance customer satisfaction and loyalty.
- Implement best practices to ensure exceptional customer service.
- Train and mentor staff to deliver excellence in customer interactions.
- Monitor and analyze customer feedback to make continuous improvements.
- Collaborate with the sales and service teams to provide seamless customer experiences.
- Resolve escalated customer issues in a timely manner.
- Conduct regular audits of customer service processes and procedures.
- Keep abreast of industry trends and customer preferences.
- Drive initiatives to improve overall customer experience and increase retention.