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international customer support
Transcom
Join the Transcom team as a Full Time international customer support on Erekrut, specializing in international customer support in the Telecom industry. We are seeking talented individuals with a passion for Insurance and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Maharashtra-Pune
BPO
Vacancies- 100Interested Candidates - 54Customer InteractionExcellent KnowledgeInternational Customer Service
View Job Description
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international customer support Screening Questions
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Job Description
- Provide timely and professional customer support to international clients via phone, mimimum 6 months experience in US process.
- Resolve customer inquiries and issues by providing accurate information and solutions
- Maintain a high level of customer satisfaction by ensuring a positive interaction and resolution
- Collaborate with internal teams to escalate and prioritize issues as needed
- Utilize company systems and tools to track and document customer interactions
- Identify trends in customer inquiries and provide feedback to improve overall customer experience
- Stay updated on company products and services to effectively assist customers
- Meet and exceed key performance indicators and metrics set by management
- Participate in training and development programs to enhance customer support skills
- Communicate effectively with customers from diverse backgrounds and cultures to promote global customer satisfaction.
