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Customer Care Execuitive
Teleperformance
Join the Teleperformance team as a Full Time Customer Care Execuitive on Erekrut, specializing in Customer Care Execuitive in the BPO industry. We are seeking talented individuals with a passion for E-Commerce and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Delhi-New Delhi (+2)
BPO
Vacancies- 70Interested Candidates - 200BPOCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer ProfilingCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer RetentionCustomer ServiceCustomer Service ExcellenceEffective communicationInternational Voice ProcessNon -Voice ProcessVoice Process+ 20 More
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Personal Details
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Customer Care Execuitive Screening Questions
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Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide exceptional customer service via phone, email, and chat
- Assist customers with product inquiries, order status, and returns
- Resolve customer complaints and issues in a timely and professional manner
- Utilize company’s CRM system to track and manage customer interactions
- Collaborate with internal teams to address and escalate complex customer issues
- Keep up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction and performance goals
- Maintain a positive attitude and calm demeanor during high-stress situations
- Flexible to work shifts, including evenings and weekends as needed
- Strong communication, problem-solving, and organizational skills
