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Customer Support Executive
Impact Infotech Pvt Ltd
Join the Impact Infotech Pvt Ltd team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Maharashtra- Mumbai
Customer Support
Vacancies- 20Interested Candidates - 193Call CenterCall HandlingCalls HandlingCold CallingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer SupportCustomer Support ExecutiveEffective communicationInbound and Outbound ProcessOutbound CallingTelecallerTelecallingTelecalling executive+ 19 More
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Personal Details
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Customer Support Executive Screening Questions
Job role experience is required
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Job Description
- Provide exceptional customer service and support to clients through phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Serve as the primary point of contact for customer concerns and escalate issues as needed
- Maintain accurate records of customer interactions and transactions in the CRM system
- Collaborate with other teams to ensure a seamless customer experience
- Identify opportunities to upsell products or services to customers
- Stay up-to-date on product knowledge and industry trends to provide knowledgeable support
- Meet or exceed customer satisfaction and performance targets
- Proactively seek feedback from customers to improve processes and services
- Assist in developing customer support strategies and procedures to enhance overall customer satisfaction.
