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Voice process

Archishtech Solutions OPC Pvt Ltd

Join the Archishtech Solutions OPC Pvt Ltd team as a Full Time Voice process on Erekrut, specializing in Voice process in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Confidential

Freshers (0-1) Years

Karnataka-Bangalore

Business Process Outsourcing

Vacancies- 10 Interested Candidates - 275 BPOCall Centre ManagerCall Handling+ 14 More

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Voice process Screening Questions

Years of experience in Job Profile? *

What is your highest level of education? *

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Which industries/sectors have you worked in the Voice process role? *

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Recruiter Ratings

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Job Description

- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints and provide appropriate solutions
- Explain products and services to customers
- Maintain a high level of professionalism and customer service
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Keep records of customer interactions and transactions
- Follow up on customer calls where necessary
- Meet customer service team sales targets and call handling quotas
- Assist with training new hires and provide feedback to management on customer trends

Salary : Confidential

Experience : Fresher – 6 months

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office