Apply via OneDayHire - Fastest Job Connect Starts Here!
Customer support executive
Flipkart
Join the Flipkart team as a Full Time Customer support executive on Erekrut, specializing in Customer support executive in the Telecom industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Pan India
Customer Support
Vacancies- 9Interested Candidates - 121BPOCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer SupportDomestic BPO+ 3 More
View Job Description
Personal Details
Gender is required
Resume is required
Work Experience is required
Industry is required
State is required
City is required
Please select at least one skill
Customer support executive Screening Questions
Job role experience is required
Qualification is required
Responsibilities are required
This field is required.
Current Salary is required
Expected Salary is required
Availability is required
Relocation preference is required
Recruiter
Ratings
3.7
out of 5
2397 Ratings
820
552
693
255
77
Job Description
- Respond to customer queries and complaints through phone calls, emails, and live chat
- Provide accurate information about products, services, and policies to customers
- Assist customers in placing orders, tracking shipments, and processing returns
- Handle escalations and resolve issues in a timely and professional manner
- Collaborate with internal teams to ensure customer satisfaction and retention
- Work towards meeting or exceeding customer service metrics and KPIs
- Stay updated on product knowledge and company policies to provide efficient support
- Document customer interactions and feedback for analysis and improvement
- Identify trends in customer behavior and provide insights to management
- Participate in ongoing training and development programs to enhance customer service skills.
