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Customer Care Executive
NIS BPO Services Pvt Ltd
Join the NIS BPO Services Pvt Ltd team as a Full Time Customer Care Executive on Erekrut, specializing in Customer Care Executive in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Uttar Pradesh- Kanpu..
BPO
Vacancies- 10Interested Candidates - 155Client HandlingClient Handling and CommunicationCustomer CareCustomer Care ServiceCustomer RelationshipCustomer SupportEnglish ProficiencyTelecalling+ 5 More
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Personal Details
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Customer Care Executive Screening Questions
Job role experience is required
Qualification is required
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Relocation preference is required
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Ratings
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Job Description
- Serve as the first point of contact for customers seeking assistance or information
- Provide excellent customer service through phone, email, and chat support
- Resolve customer complaints and issues in a timely and professional manner
- Accurately document customer interactions and transactions in the company's system
- Assist in maintaining customer satisfaction and loyalty through effective communication
- Collaborate with other team members to ensure a seamless customer experience
- Stay up to date on company products, services, and policies
- Meet or exceed key performance indicators, such as response time and customer satisfaction ratings
- Participate in training and development programs to continuously improve skills and knowledge
- Handle customer inquiries and provide solutions in a fast-paced environment
