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Responsibilities:

• Respond to phone calls, emails, and messages from clients, donors, volunteers, and beneficiaries in a timely and professional manner.
• Resolve inquiries, concerns, and feedback effectively, ensuring client satisfaction.
• Provide accurate and comprehensive information about the company’s programs, services, and events.
• Maintain and update records of client interactions and transactions, noting details of inquiries, complaints, and comments.
• Meet or exceed customer support performance metrics such as response time, resolution time, and client satisfaction scores.
• Collaborate with internal teams to address client needs and improve overall customer experience.
• Identify opportunities for improving service quality and suggest enhancements to processes.
• Build and maintain strong relationships with clients to foster trust and loyalty.
• Stay updated on the company’s offerings and industry trends to provide accurate information to clients.

Requirements:

• 12th Passed or Graduate.
• Fresher and experienced candidates both are welcome to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy and patience when dealing with client concerns.
• Basic proficiency in MS Office and familiarity with CRM software is a plus.
• Ability to work independently as well as part of a team.

What We Offer:

• Competitive salary up to 3 LPA including ESI card + ₹500 Attendance bonus + Good Incentives.
• Opportunity to work with a dedicated team making a difference.
• Professional development and growth opportunities.