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Customer support executive
Transfermative technologies
Join the Transfermative technologies team as a Full Time Customer support executive on Erekrut, specializing in Customer support executive in the HR Services industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Karnataka-Bangalore
Customer Support
Vacancies- 50Interested Candidates - 64Call HandlingCalls HandlingCold CallingCustomer CareCustomer Care ExecutiveCustomer ExperienceCustomer SupportCustomer Support ExecutiveEffective communicationNegotiation SkillsSalesSales ActivitiesSales AnalysisSales and MarketingSales Lead GenerationSales ManagementSales PlanningSales ProcessSales Support+ 16 More
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Customer support executive Screening Questions
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Job Description
- Provide exceptional customer support via phone, email, and chat
- Respond promptly to customer inquiries and resolve issues in a timely manner
- Build strong relationships with customers and enhance their overall experience
- Troubleshoot problems and provide technical assistance for our platform
- Collaborate with other teams to ensure customer satisfaction and retention
- Keep detailed records of customer interactions and update information in the CRM system
- Stay up-to-date on product features and improvements to effectively assist customers
- Identify and escalate any unresolved issues to the appropriate channels
- Proactively seek feedback from customers to improve our services
- Meet and exceed key performance indicators related to customer support satisfaction.
