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Customer service executive
HIRD Services Pvt ltd
Join the HIRD Services Pvt ltd team as a Full Time Customer service executive on Erekrut, specializing in Customer service executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Confidential
1-3 Years
Maharashtra-Navi Mum.. (+1)
Customer Service
Vacancies- 20Interested Candidates - 45Call HandlingCalls HandlingCold CallingCustomer Relation ManagementCustomer ServiceCustomer Service AssociateCustomer Service RepresentativeCustomer Service SkillsSales ManagementTelecallerTelecallingTelecalling executive+ 9 More
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Personal Details
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Customer service executive Screening Questions
Job role experience is required
Qualification is required
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Relocation preference is required
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Job Description
- Responding to customer queries and resolving issues in a timely and professional manner
- Providing excellent customer service via phone, email, and in person
- Processing customer orders and conducting follow-up to ensure customer satisfaction
- Collaborating with other team members to improve overall customer experience
- Keeping accurate records of customer interactions and transactions
- Staying up-to-date on product knowledge and company policies
- Handling customer complaints with patience and empathy
- Identifying and escalating priority issues to management
- Proactively seeking feedback from customers to improve services
- Maintaining a positive and respectful attitude towards customers at all times
