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Reservation Agent*:
   1. - Handle room bookings and reservations via phone, email, or online platforms
    - Process cancellations, modifications, and refunds
    - Provide hotel information and answer customer/Agent queries
2. *   Manage check-ins, check-outs, and room assignments
    - Handle customer complaints and resolve issues
    - follow up on  payments and invoice with Hotel 
3.     - Assist Agent with holiday package bookings
    - Coordinate travel arrangements, accommodations, and activities
    - Provide destination information and recommendations
4.     - Respond to agent inquiries and resolve issues
    - Provide hotel and holiday information via phone, email, or chat
    - Process feedback and complaints
5.- Analyze and optimize room rates and occupancy
    - Manage room inventory and availability by checking in emails
   6.     - Plan and book customized holidays and itineraries for Dubai/maldives
    - Provide destination expertise and recommendations
    - Assist with travel documentation and visa requirements

These roles may vary depending on the specific hotel, resort, or travel company. Key skills required include:

- Excellent communication and customer service skills
- Ability to work with booking systems and software
- Attention to detail and organizational skills
- Knowledge of hotel operations and travel industry
- Problem-solving and conflict resolution skills