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Customer care executive
Caresmith
Join the Caresmith team as a Full Time Customer care executive on Erekrut, specializing in Customer care executive in the Beauty & Wellness industry. We are seeking talented individuals with a passion for Manufacturing Support and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Maharashtra-Mumbai C..
Adminstration
Vacancies- 1Interested Candidates - 470Address Customer ComplaintsCustomer SupportInbound Support
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Job Description
- Serve as the main point of contact for customer inquiries and concerns
- Provide exceptional customer service through phone, email, and chat
- Assist customers with product information, ordering, and returns
- Resolve customer complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
- Work with management to identify areas for improvement in the customer experience
- Meet and exceed customer service goals and performance metrics
- Possess strong communication and problem-solving skills, with a focus on empathy and understanding.
