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Customer Service Associate
International BPO
Join the International BPO team as a Full Time Customer Service Associate on Erekrut, specializing in Customer Service Associate in the BPO industry. We are seeking talented individuals with a passion for Banking and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
Freshers (0-1) Years
Maharashtra- Mumbai .. (+2)
ITES / BPO
Vacancies- 100Interested Candidates - 367CommunicationCommunication SkillsCustomer CareEnglish Language+ 1 More
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Customer Service Associate Screening Questions
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Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide exceptional customer service to clients via phone, email, and chat
- Address customer inquiries and resolve any issues or complaints in a professional manner
- Utilize knowledge of products and services to provide accurate information and support
- Assist customers with placing orders, tracking shipments, and processing returns
- Ensure customer satisfaction by going above and beyond to meet their needs
- Collaborate with other team members to improve processes and enhance the customer experience
- Maintain accurate records of customer interactions and transactions
- Stay current on company policies, promotions, and service offerings
- Meet and exceed performance goals, including response time and customer satisfaction ratings
- Willingness to work flexible hours, including evenings and weekends.
