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International Customer Support
Lateshipment
0-3 Lakhs
Freshers (0-1) Years
Tamil Nadu-Chennai
Customer Support
Vacancies- 1
Interested Candidates - 132
Client Handling and CommunicationEnglish LanguageEnglish Proficiency
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International Customer Support Screening Questions
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Job Description
- Experience: A maximum of 1-2 years of experience in customer support or related roles, preferably in a SAAS environment, is highly desirable. ( If you have more than 2 years of experience, kindly refrain from applying. We are looking to fill in a junior position only)
- Technical Proficiency: Familiarity with SAAS products and cloud-based technologies is a plus.
- Communication Skills: Excellent written and verbal communication skills. Ability to explain complex technical concepts in a clear and concise manner to non-technical customers.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve customer issues effectively. Ability to think on your feet and make decisions independently.
- Customer-Focus: Passion for providing exceptional customer service and ensuring customer satisfaction. Patience, empathy, and the ability to handle difficult customer situations with professionalism.
- Organizational Skills: Strong organizational and multitasking abilities to manage customer inquiries, prioritize tasks, and meet deadlines in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing business needs and work effectively in a dynamic, team-oriented environment.
- Bachelor’s Degree: A bachelor’s degree in a relevant field is preferred but not mandatory.