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Key responsibilities for this job: • Provisioning new WAN services onto the client NGN Network • Intermediate-to-Advanced configuration of any networking CPEs, including Firewalls • Attending technical customer meetings, and participate in conference calls when necessary • Regular customer communication and progress reporting during implementation • Troubleshooting any faults that may arise during solution delivery • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents • Being available to support and execute customer migrations as required, which may sometimes be outside of office hours • Generate and distribute handover documents to customers, and teams • Occasional field engineering duties • Aid in the development of peers through knowledge transfer