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JOB DESCRIPTION

location: Tnagar, CHENNAI

3rd language manadatory along with tamil and english

Role: Executive Customer Service

Reporting to: Team Leader Customer Service

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and

ensure all required operational parameters are met and adhered to. He/she shall be closely involved in

interacting with customers on a day to day basis, clarifying and resolving customer complaints and

queries, determining the cause of the problem, providing best resolution

Role Description

To provide customer satisfaction on every call / e-mail.

To ensure closure of the ticket / e-mail within the prescribed TAT

To provide speedy resolution

Willingness to work in rotational Off & rotational Shifts

To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call

quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

Minimum of 1 to 3 Years of work experience

Experience in customer service or call center background is preferred

Strong communication skills

Good interpersonal skills

Regards,

Punitha anusiya,

Recruitment Specialist

Talent syndicate,

6382692278